Return policy

We want you to be happy with your Little RE Gifts purchase. If something isn’t quite right, we’re here to help.

This Returns & Refunds Policy applies to purchases made through www.littleregifts.com.au and purchases made in our physical store.

Nothing in this policy excludes, restricts or limits your rights under the Australian Consumer Law (ACL).

Change of mind

Little RE Gifts does not offer refunds or exchanges for change-of-mind purchases.

This includes circumstances where you:

• change your mind about the purchase;
• decide you don’t like the item;
• no longer need the item;
• purchase the wrong size or colour; or
• find the item cheaper elsewhere.

Please choose your items carefully before purchasing.

This policy does not affect your rights under the Australian Consumer Law where a product is faulty, damaged, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee.

Damaged, faulty or incorrect items

Please inspect your items as soon as you receive them and contact us promptly if your item:

• is defective or faulty;
• arrives damaged;
• is significantly different from the product description; or
• is not the item you ordered.

Please contact us at littleregifts@gmail.com so we can assess the issue and work with you to make it right.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Little RE Gifts will cover reasonable return shipping costs and, where appropriate, provide a prepaid return label.

Once the item has been received and inspected, we will arrange the appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a:

• repair;
• replacement; or
• refund.

What we consider to be a faulty item

A faulty item generally refers to a manufacturing defect that affects the item’s functionality, safety, quality or intended use.

Examples may include:

• fabric holes;
• significant manufacturing defects;
• loose seams that affect the garment’s wearability;
• damaged or non-functioning fastenings; or
• other manufacturing defects that materially affect the product.

Minor variations that are a normal part of the manufacturing process are not necessarily considered faults.

This may include:

• minor stitching variations;
• minor loose threads;
• slight variations in colour or finish; or
• normal wear and tear resulting from use.

Whether an item is faulty will always depend on the individual circumstances and the applicable consumer guarantees under the Australian Consumer Law.

Print placement variations

Many of our products feature unique prints and patterns.

Due to the nature of fabric cutting and manufacturing, the placement of a print or design can vary from one item to another. This means the exact positioning of patterns, characters or designs may differ from the product images shown on our website.

These variations are a normal characteristic of products made from printed fabrics and do not necessarily indicate a fault or defect.

For this reason, we cannot accept returns or exchanges based solely on the placement of a print or pattern where the product is otherwise as described, of acceptable quality and free from defect.

This does not affect your rights under the Australian Consumer Law where the variation is significant enough that the product does not match its description or otherwise fails to meet a consumer guarantee.

Exchanges

Little RE Gifts does not offer exchanges for change-of-mind purchases.

If you have received an item that is faulty, damaged or incorrect, please contact us directly at littleregifts@gmail.com rather than placing a new order.

We will assess the issue and provide the appropriate remedy in accordance with the Australian Consumer Law.

How to contact us about an issue

If you believe there is a problem with an item you have purchased, please contact us at:

littleregifts@gmail.com

Please include:

• your name;
• order number or proof of purchase;
• the item you are contacting us about;
• a description of the issue; and
• photographs where appropriate.

Photographs may help us assess the issue more quickly, particularly where an item has arrived damaged or has a visible manufacturing defect.

Please do not send an item back without contacting us first, as this may delay the assessment of your claim.

Return shipping

Faulty, damaged or incorrect items

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Little RE Gifts will cover reasonable return shipping costs.

Where appropriate, we will provide a prepaid return label.

We will not require you to pay return shipping where doing so would be inconsistent with your rights under the Australian Consumer Law.

Refunds

Once we have received and inspected a returned item, we will notify you by email whether your refund has been approved.

Where a refund is approved, it will be processed to your original payment method within 10 business days.

Please remember that once a refund has been processed by Little RE Gifts, it may take additional time for your bank, credit card provider or payment provider to process and display the refund in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

littleregifts@gmail.com

Where a refund is required under the Australian Consumer Law, Little RE Gifts will provide the remedy required by law.

Sale & promotional items

Sale and promotional items are also covered by the Australian Consumer Law.

Little RE Gifts does not offer refunds or exchanges for change-of-mind purchases, including sale or promotional items.

However, if a sale or promotional item is faulty, damaged, unsafe, incorrectly supplied or otherwise does not meet an applicable consumer guarantee, please contact us so we can assess the issue and provide the appropriate remedy.

Australian Consumer Law

Little RE Gifts complies with the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded.

This means that products must, among other things:

• be of acceptable quality;
• be safe;
• be durable;
• match their description;
• be fit for any purpose we have represented them as being suitable for; and
• match any sample or demonstration model where applicable.

Our no change-of-mind returns policy does not limit these consumer guarantees.

If an item is faulty, unsafe, significantly different from its description or otherwise does not meet a consumer guarantee, you may have rights to a remedy.

The appropriate remedy will depend on the circumstances and the nature of the problem.

Proof of purchase

We may ask for reasonable proof of purchase when assessing a faulty, damaged or incorrect item.

This may include:

• an online order confirmation;
• receipt;
• tax invoice;
• transaction record; or
• other reasonable evidence of purchase.

If you no longer have your receipt, please contact us and we will do our best to assist.

Contact us

If you have any questions about our Returns & Refunds Policy or need assistance with an issue relating to your purchase, please contact us.

We’re a small business and genuinely appreciate your support. If there is an issue with your order, please reach out and we’ll do our best to help.

Little RE Gifts reserves the right to update this Returns & Refunds Policy from time to time. The most current version will be published on our website.

Last updated: 10 August 2026